Frequently asked questions
Answers to common questions about our services and clinic.
Do you offer direct billing to insurance companies?
Yes. We offer direct billing to more than 20 major insurance providers, including Sun Life, Manulife, Canada Life, and others, whenever available. Coverage, eligibility, and direct billing availability depend on your individual insurance plan and the insurer’s policies. Please contact us if you have any questions about your coverage.
Do I need a doctor's referral?
A doctor's referral is not required to receive treatment at Align Wellness Thornhill. However, some extended health insurance plans may require a referral for reimbursement, particularly for physiotherapy or registered massage therapy. Please check with your insurance provider or contact us for assistance.
Are your services covered by OHIP?
No. Align Wellness Thornhill is a private healthcare clinic, and our services are not covered by OHIP. Many services may be covered in full or in part through your extended health insurance plan.
What should I bring to my appointment?
Please wear comfortable clothing that allows easy movement. If applicable, bring your doctor's referral, diagnostic reports, imaging results, or other relevant medical documents. If you plan to use insurance benefits, please bring your insurance information, including your policy and member ID numbers.
How do I cancel or reschedule an appointment?
We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours' notice, or missed without notice, may be subject to a $50 cancellation fee. Please contact us as soon as possible to make any changes to your appointment.
Is parking available?
Yes. Free parking is available on-site for our patients. Our clinic is also conveniently accessible by TTC and York Region Transit (YRT).
What payment methods do you accept?
We accept Visa, Mastercard, Interac Debit, e-Transfer, and cash. If you do not have extended health insurance coverage, we recommend keeping your receipt, as eligible healthcare expenses may be claimed as medical expenses on your Canadian income tax return, subject to CRA rules.
What happens during my first visit?
Your first appointment includes a comprehensive assessment, a discussion of your health concerns and goals, and, where appropriate, treatment. Your practitioner will explain your condition, answer your questions, and recommend a personalized treatment plan to support your recovery and long-term wellness.
How do I book an appointment?
You can book your appointment online through our booking system, contact us, or email us at support@AlignWellnessThornhill.ca. If your preferred appointment time is unavailable, we encourage you to join our waitlist, and we will contact you as soon as an opening becomes available.